POSITION OVERVIEW

The Assistant Bell & Door Manager will play a key role in ensuring a warm and welcoming experience for our guests. You will assist the Bell & Door Manager in overseeing the daily operations of the bell and door services, supervising the team, and maintaining a high standard of customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Assist in managing the day-to-day operations of the bell and door services
• Assist the Bell & Door Manager in recruiting, training, and supervising the bell and door staff
• Coordinate work schedules and assignments to ensure adequate coverage
• Provide guidance and support to the team, fostering a positive and collaborative work environment
• Conduct regular performance evaluations and provide feedback to members
• Greet guests upon arrival and departure, providing exceptional customer service
• Assist with luggage handling, storage, and retrieval for guests
• Anticipate guest needs and provide personalized service to enhance their overall experience
• Ensure that all interactions with guests reflect the highest standards of hospitality
• Ensure the organization and cleanliness of the lobby area and entrance
• Coordinate the flow of guest traffic, ensuring efficient handling of luggage
• Maintain accurate records of guest requests, luggage handling, and related information
• Ensure compliance with safety and security protocols, including key control and access procedures
• Assist in training new members on bell and door procedures, guest service standards, and hotel policies
• Provide ongoing coaching and support to enhance the skills and performance of the team
• Identify training needs and collaborate with the Bell & Door Manager to develop training programs
• Assist in maintaining inventories of supplies and equipment, placing orders as needed
• Collaborate with the Bell & Door Manager on budgeting and cost control initiatives
• Prepare reports on guest service metrics, operational efficiency, and staff performance
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High School diploma or equivalent required
• Minimum of one (1) year of experience in Front Services for a large-scale, luxury resort
• Proven experience in a front service or guest services role within a luxury hotel or high- end resort, with previous supervisory experience preferred
• Proficient with Skidata, Hotsos and HMS a plus
• Highly motivated and energetic personality with a strong commitment to excellence in hospitality
• Ability to maintain composure when working in busy and stressful situations
• Ability to manage, prioritize, and delegate multiple projects simultaneously in a fast- paced environment
• Ability to maintain the confidentiality of sensitive guest and company information
• Excellent communication and interpersonal skills, with a polished and professional demeanor
• Customer-centric mindset with a passion for delivering exceptional and personalized guest experiences
• Proficiency in using front office and guest service systems, as well as Microsoft Office Suite (Word, Excel, Outlook)
• Knowledge of local attractions, events, and cultural offerings to provide informed recommendations to guests
• Ability to actively influence and drive collaboration with individuals or groups at various levels within and outside of the organization
• Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams
• Demonstrated ability in maintaining consistent, high-quality service levels
• Strong leadership skills and the ability to organize effectively, delegate responsibility, solve problems quickly, and communicate clearly
• Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
• Work in a fast-paced, busy, and somewhat stressful environment

SUPERVISORY RESPONSIBILITIES

This position supervises both Bell and Door Members.

DIVERSITY COMMITMENT

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.

CERTIFICATES, LICENSES, REGISTRATIONS

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.

The Member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

PAY TRANSPARENCY

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.

In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.

SALARY

$50000.00 per year - $60000.00 per year