VIP Registration Coordinator - On Call

On-Call | ID: P1-808634-2

Hotel Operations

POSITION OVERVIEW

The VIP Registration Coordinator plays a pivotal role in curating exceptional experiences for VIP patrons. Attention to detail, organizational finesse, and an intuitive understanding of guest preferences are instrumental in enhancing VIP programs and exceeding guest expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

  • Serve as the primary point of contact for VIP guests, managing their registration process from arrival to departure
  • Greet VIP guests with a warm and welcoming demeanor, ensuring they feel valued and appreciated from the moment they arrive
  • Coordinate VIP guest itineraries, including room assignments, dining reservations, entertainment bookings, and any other personalized services requested
  • Collaborate closely with other departments, such as concierge, front desk, and guest services, to ensure a seamless and exceptional experience for VIP guests
  • Prioritize and manage VIP guest requests and preferences, maintaining accurate records to ensure consistent and personalized service for future visits
  • Anticipate the needs of VIP guests, proactively suggesting activities, services, and amenities that align with their interests and preferences
  • Assist with check-in and check-out processes for VIP guests, ensuring efficient and smooth transitions
  • Maintain a comprehensive knowledge of the casino resort's offerings, including entertainment, dining, spa services, and other amenities, in order to provide informed recommendations to VIP guests
  • Handle VIP guest concerns and feedback professionally and promptly, working to resolve issues and exceed their expectations
  • Maintain confidentiality and discretion when handling sensitive information related to VIP guests
  • Participate in ongoing training and development programs to stay updated on the casino's services, policies, and offerings
  • Collaborate with the marketing team to develop and execute personalized promotions and packages for VIP guests
  • Prepare reports and analyses related to VIP guest preferences, trends, and feedback
  • Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age

  • A high school diploma or equivalent required
  • Prior experience in a customer-centric role, with a distinct advantage given to those with a background in upscale hotels, refined casinos, or luxury hospitality environments
  • Proficiency in organizational finesse, managing multiple tasks with elegance and precision
  • Exemplary communication abilities encompassing written and verbal aptitude.
  • A heightened sense of discretion and a knack for handling sensitive information with the utmost care
  • Familiarity with reservation systems and the intricacies of guest management
  • Creative problem-solving flair, particularly in the fast-paced casino and resort setting
  • A meticulous eye for detail, translating into faultless interactions and transactions
  • A positive attitude, contributing seamlessly within a team-oriented milieu
  • Familiarity with Microsoft Office suite
  • Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
  • Work in a fast-paced, busy, and somewhat stressful environment

 

SUPERVISORY RESPONSIBILITIES    

This position does not have any supervisory responsibilities. 

DIVERSITY COMMITMENT 

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.  

CERTIFICATES, LICENSES, REGISTRATIONS

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.

The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

PAY TRANSPARENCY 

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.

 

In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.

SALARY

$22.50 per hour