Slot Guest Service Representative - On Call

On-Call | ID: P1-719789-3



Slot Guest Representative, will be responsible for ensuring a positive and enjoyable gaming experience for our guests at the slot machines. You will assist guests with machine-related inquiries, provide information on promotions, and address any concerns or issues they may have. The role requires a friendly and customer-focused approach, along with a good understanding of slot machine operations.


The following and other duties may be assigned as necessary:

  • Provide excellent customer service by assisting guests with slot machine-related inquiries, payouts, and operational instructions
  • Stay informed about current casino promotions, events, and special offers to effectively communicate and promote them to guests
  • Address and resolve guest concerns, complaints, or issues related to slot machine experiences promptly and professionally
  • Collaborate with the maintenance team to report and address any malfunctions or issues with slot machines. Ensure that machines are clean and in good working condition
  • Assist guests with cash transactions, including bill breaking and ticket cash-outs. Ensure accuracy in all financial transactions
  • Educate guests about the casino's player rewards program and assist them in enrolling or redeeming rewards
  • Work closely with casino surveillance to monitor and report any suspicious activities or concerns related to slot machines
  • Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

  • High school diploma or equivalent
  • Previous experience in a customer service or hospitality role, preferably in a casino or gaming environment
  • Knowledge of slot machine operations and basic troubleshooting skills
  • Strong communication and interpersonal skills
  • Ability to handle cash transactions accurately
  • Customer-focused attitude and the ability to remain calm under pressure
  • Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
  • Work in a fast-paced, busy, and somewhat stressful environment


This position does not have supervisory responsibilities.


Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.  


Member must be able to qualify for licenses and permits required by federal, state, and local regulations.


Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.


Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.

The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.


The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.


Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.


In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.


$17.00 per hour