POSITION OVERVIEW

As the Rooms Coordinator, you will play a crucial role in managing and overseeing all aspects related to the rooms and spaces within our organization. Your primary responsibility will be to ensure the efficient and smooth functioning of rooms for various purposes, contributing to a positive and productive environment for our team, clients, and guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Manage the scheduling and reservation of rooms for meetings, events, workshops, and other activities, ensuring optimal utilization of available spaces
• Act as the main point of contact for room-related inquiries, both internal and external, providing timely and accurate information regarding availability, amenities, and booking procedures
• Collaborate closely with various departments and teams to understand their room needs and preferences, proactively coordinating to meet their requirements
• Coordinate the setup and arrangement of rooms according to specific requirements, including audiovisual equipment, seating arrangements, catering, and other amenities
• Track and manage room resources such as equipment, furniture, and supplies, ensuring they are well-maintained and available when needed
• Quickly address and resolve any scheduling conflicts, technical issues, or unexpected situations that may arise regarding room bookings or setups
• Maintain accurate records of room reservations, usage, and feedback to facilitate reporting and analysis for continuous improvement
• Regularly inspect rooms to ensure they are clean, well-maintained, and equipped with necessary supplies for a comfortable experience
• Provide exceptional customer service to internal and external stakeholders, ensuring their room-related needs are met effectively and professionally
• Assist in training employees and new hires on room reservation procedures, equipment usage, and room setup guidelines
• Collaborate with the finance department to monitor and manage budgets related to room amenities, maintenance, and improvements
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.

• High school diploma or equivalent required
• Proven experience in a customer-facing role within the hotel, luxury retail, or high-end service industry
• Excellent communication and interpersonal skills, with a polished and gracious demeanor
• Strong organizational and multitasking abilities to attend to guest needs and coordinate various tasks effectively
• Customer-centric mindset with a passion for delivering exceptional guest experiences.
• Proficiency in using office software, such as Microsoft Office Suite (Word, Excel, Outlook)
• Knowledge of local attractions, events, and cultural offerings to provide informed recommendations to guests
• Attention to detail to anticipate and fulfill guest needs and preferences
• Flexibility to work irregular hours, including evenings, weekends, and holidays, as required by hotel operations
• Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
• Work in a fast-paced, busy, and somewhat stressful environment

SUPERVISORY RESPONSIBILITIES    

This position does not have supervisory responsibilities.

DIVERSITY COMMITMENT 

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.  

CERTIFICATES, LICENSES, REGISTRATIONS

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.

The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

PAY TRANSPARENCY 

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.

In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.

SALARY

$21 per hour