POSITION OVERVIEW:

The Alaia Retail Manager will act as a role model for the team while demonstrating superb sales leadership skills to ensure profitability, brand recognition, team development, communication, and superior customer service ensuring Company standards are always maintained.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following and other duties may be assigned as necessary:

• Oversee monitoring and execution of daily staff payroll goals, individual targets, product knowledge, and promotional events
• Maintain and uphold exceptional customer service standards
• Maintain and uphold all visual standards, in store product placement and window displays
• Maintains relationships with cross functional partners to support the needs of the business
• Knowledgeable of brands/lifestyle
• Strong suggestive selling skills, link selling and cross selling all categories
• Recruit, hire, and develop onboarding paperwork and training schedules for new Members joining the department
• Initiates any disciplinary action deemed necessary and maintain proper documentation of store leadership and staff in accordance with Company standards
• Develop training materials to teach client development to staff, generating repeat business, client appointments and distant selling
• Responsible for being a brand ambassador, cultivating community relationships and networking with key local clients in the community
• Create a positive work environment through coaching, mentoring and ensuring all personnel policies are followed.
• Oversee customer service issues, offering recommendations and options to ensure customer satisfaction
• Creating in store shopping events, experiences and hosting VIP guests
• Recruit, train, schedule, and manage staff to ensure excellent service and productivity
• Responsible for analyzing sales data and composing weekly recaps to the Executive board
• Schedule regular team meetings, communicating strategy, product assortment and operations
• Develop and maintain professional relationships with vendors and ensure contractual obligations are adhered to
• Strong leadership, critical thinking, and problem-solving skills
• Owns personal development; actively listens and is open to feedback, direction and guidance
• Adhere to Loss Prevention and inventory control/compliance procedures
• Excellent interpersonal skills supporting a team environment
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor’s degree in business administration, hospitality, or related field and/or equivalent combination of education and experience.
• Five (5) years of retail management preferred
• Experience in luxury retail sales management preferred
• Full understanding of specialty retail, visual merchandising and store operations
• Passion for fashion and knowledgeable on current trends and styles
• Ensuring product knowledge trainings are delivered on all new vendors, product categories and new deliveries
• Excellent organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to effectively communicate with customers, peers and management
• Ability to perform basic math functions such as addition, subtraction, multiplication and division
• Ability to use a calculator and calculate percentages and ratios
• Ability to multi-task, while maintaining attention to customers and remaining flexible to the needs of the business.
• Ability to work as part of a team and take initiative, problem solve, work independent of direct supervision.
• Proficient in Microsoft Office Suite or similar software and ability to operate general office equipment
• Ability to maintain confidential information
• Excellent interpersonal skills and communication skills to deal effectively with customers, other management, staff, and other outside contacts
• Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams
• Must be willing and able to work a flexible schedule that meets the needs of the business to include nights, weekends, and holidays
• Work in a fast-paced, busy, and somewhat stressful environment

SUPERVISORY RESPONSIBILITIES

This position will oversee all Alaia Members.

DIVERSITY COMMITMENT

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.

CERTIFICATES, LICENSES, REGISTRATIONS

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Member is regularly required to stand and constantly move for consecutive hours. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.

The Member must regularly lift and/or move at least 40 pounds, and must have the ability to carry, push, pull, crouch, squat, kneel, twist, reach, bend, and climb ladders when performing job duties in varying work areas.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

PAY TRANSPARENCY

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.

In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.

SALARY

$100000 per year - $115000 per year