Investigations Manager

Full Time | ID: P1-1104384-2

Security & Surveillance

POSITION OVERVIEW:

The Investigations Manager is responsible for the seamless operation of the Investigations Department and personnel and ensures all members are compliant per company policy and ensure interactions between members and guests result in a world-class, luxury hotel experience.  This position will assist the Executive Director of Investigations and Special Operations with managing the day-to-day operations of the Investigations Department. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following and other duties may be assigned as necessary: 

  • Manage the investigations department, and it’s personnel by conducting investigations related to workplace relations, legal matters, and criminal and civil concerns. 
  •  This position will also work closely with key stakeholders including, but not limited to, Human Resources, Legal, Gaming Surveillance, Finance and Compliance. 
  •  Conduct complex investigations and/or lead organizational assessments related to workplace relations/legal matters/gaming concerns. 
  •  Provide training, resources, tools, and templates on conducting effective investigations to members of security. 
  •  Provide counsel and guidance to managers and employees in interpreting policies and procedures and building positive employee relations. 
  •  Provide assistance, guidance and support for other related initiatives as requested. 
  •  Ability to earn the confidence and trust of others, deliver commitments, demonstrate unwavering commitment to ethical conduct, and protect confidential information. 
  •  Excellent verbal and written communication skills that are effective with the appropriate tact and diplomacy for all levels of the organization as well as for external counsel. 
  •  Ability to document investigative decisions clearly, accurately, and analytically with the ability to support detailed findings. 
  •  Proven track record of partnering with legal, ethics, line management, and HR leaders on ethics and workplace relations matters. 
  •  Working knowledge of local, state, and federal laws and regulations, as well as the ability to appropriately interpret and apply policies, laws, and business practices. 
  •  Strong analytical skills to interpret data necessary to identify trends and areas of risk. 
  •  Must be able to work independently and handle multiple tasks simultaneously. 
  •  Excellent planning and organizational skills, as well as attention to detail. 
  •  Comfortable with a fast-paced, deadline-driven environment. Must be able to demonstrate speed, flexibility, adaptability, and ability to work under pressure. 
  • Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary. 

 

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. 

  • High school diploma or equivalent required; higher education in Emergency Management, Criminal Justice, or a related field is a plus 
  • Minimum of five (5) years of experience in security, law enforcement, or investigation management  
  • Previous experience as an analyst position or in employee relations is preferred 
  • Previous experience working for a large, luxury resort setting preferred 
  • Strong investigative skills, with the ability to analyze information, gather evidence, and draw sound conclusions 
  • Experience working in the field for a high volume, luxury, complex resort is a plus 
  • Proficiency in surveillance technology, including the ability to review and analyze surveillance footage 
  • Proven ability to maintain the confidentiality of the material being handled 
  • Literacy and fluent in English 
  • Must have a valid Nevada Drivers’ License and clean driving record 
  • Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even when dealing with emotional topics; review facts and weigh options 
  • Excellent communication and interpersonal skills, with the ability to remain calm under pressure 
  • Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs 
  • Knowledge of relevant safety regulations and industry standards 
  • Computer literacy required 
  • Report writing skills 
  • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. 
  • Must be willing and able to work a flexible schedule to include nights, weekends, and holidays 
  • Work in a fast-paced, busy, and somewhat stressful environment 

 

SUPERVISORY RESPONSIBILITIES                  

This position supervises all Members in the Investigations department. 

 

DIVERSITY COMMITMENT 

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.   

 

CERTIFICATES, LICENSES, REGISTRATIONS

Members must be able to qualify for licenses and permits required by federal, state, and local regulations. 

 

LANGUAGE SKILLS  

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. 

 

REASONING ABILITY  

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 

 

PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision. 

 

The Member must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75 pounds, and occasionally lift and/or move up to 100 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. 

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a member encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Members could be exposed to an environment containing unrestricted secondhand tobacco smoke and loud noise. 

 

PAY TRANSPARENCY 

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment. 

  

In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.