POSITION OVERVIEW

The Assistant Director of Housekeeping will assist in leading and directing all Housekeeping functions while ensuring the level of service provided results in a luxury hotel experience for all guests at the Fontainebleau Las Vegas.  The Assistant Director will work closely with the Director to ensure the highest level of quality assurance is consistently being met for our guestroom product and service standards.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• With guidance from the Executive Director, responsible for all operations of the Housekeeping department, including the hiring, training, coaching, and performance management of all Members, executing department initiatives, and ensuring budgetary targets are met
• Ensure that Company and department standards, regulatory compliance, budget, and fiscal guidelines are being met
• Assist with interviewing, hiring, scheduling, and payroll for all Members within the department
• Work closely with departmental managers to identify and resolve inefficiencies/conflicts within the department
• Ensure Members adhere to all policies and procedures, and comply with all regulatory requirements
• Promote a “Safety First” culture and ensure all Members adhere to all safety policies and guidelines
• Assist in the preparation of annual budgets and operational forecasts, business reviews, and/or profit and loss meetings 
• Maintain a thorough knowledge of products, including room types, amenities, services, and brand standards
• Assist with research and evaluation of all products and services provided by the Housekeeping department
• Perform room and Member inspections to ensure consistent quality
• Coordinate and collaborate with other departments’ leaders; Maintain close communications with Front Desk, VIP, Butler, and Facility Departments 
• Provide directions and instructions, and make decisions to ensure a smooth operation
• Evaluate departmental progress and clearly communicate standards and goals to leadership and Members by facilitating the flow of information throughout the operation
• Provide exceptional, luxury service to guests and Members that differentiates us from the competitive set in the market
• Promote positive guest and Member relations through prompt, courteous, and efficient service/training
• Act as Executive Director of Housekeeping in their absence
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor’s Degree in business, Hospitality, Hotel, or related field and/or equivalent combination of education and experience
• Minimum five (5) years of progressive Housekeeping management experience in a large, luxury casino/resort 
• Experience with opening 3,000-plus room property is preferred
• Experience in creating and maintaining training materials for Housekeeping and related areas of a luxury resort
• Knowledge and deep understanding of aspects of hotel operations and housekeeping division function
• Union experience is required
• Able to multitask and handle stressful situations in a calm professional manner and exhibit good judgment
• Experience managing schedules, labor standards, and service recoveries are required
• Knowledge of Forbes Travel Guide training is preferred
• Bilingual English and Spanish language proficiency is a plus
• Ability to present oneself in a confident, polished, and professional manner
• Proficiency with Microsoft Office, Outlook, HotSOS, Rex, and other software used for Housekeeping
• Knowledge of pertinent labor laws and regulations related to OSHA is preferred
• Highly motivated and energetic personality with a strong commitment to excellence in hospitality
• Strong understanding of hospitality management programs and systems
• Ability to effectively achieve business unit goals and objectives by implementing strategic and operational plans, budgets, and best practices; and monitoring and evaluating results
• Ability to actively influence and drive collaboration with individuals or groups at various levels within and outside of the organization
• Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams
• Demonstrated ability in maintaining consistent, high-quality service levels.
• Strong leadership skills and the ability to organize effectively, delegate responsibility, solve problems quickly, and communicate clearly
• Excellent customer service skills
• Able to lead and mentor a team
• Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail
• Must be willing and able to work a flexible schedule to include nights and weekends
• Work in a fast-paced, busy, and somewhat stressful environment

SUPERVISORY RESPONSIBILITIES    

This position supervises all positions within the Housekeeping Department.

DIVERSITY COMMITMENT 

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.  

CERTIFICATES, LICENSES, REGISTRATIONS

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.

The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

PAY TRANSPARENCY 

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.

In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.

SALARY

$66000 per year - $86000 per year