POSITION OVERVIEW

The Director will be responsible for the end-to-end guest experience for the Hall of Excellence as well as leading the Members who work within the exhibition. The position will be responsible for guiding guests through the experience, delivering insightful tours and sharing key facts and stories about the athletes’ legendary careers and lives. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Curate a world-class guest experience by answering questions, scheduling private tours and events, and ensuring that all visitors feel welcomed and valued, inclusive of tours, hosting private events with a focus on the standard guest journey through the exhibit
• Maintain professional relationships with vendors and ensure contractual obligations are adhered to
• Collaborate with cross functional partners to schedule and secure private events, guest appearances and community outreach events
• Develop and maintain strong professional relationships with Warehouse Manager and Director of Security in coordinating memorabilia movements, installations and exit strategies
• Track guest sentiment and exhibit engagement to understand what exhibits need to be rotated or moved to increase guest engagement
• Responsible for analyzing guest experience data and composing weekly recaps to the Executive Leadership Team
• Responsible for analyzing sales data and composing weekly recaps to the Executive leadership team
• Recruit, hire, and execute onboarding paperwork and training schedules for new Members joining the department
• Schedule regular team meetings, communicating strategy, product assortment, ensuring all members are aware of all activations and events that are being hosted in the exhibit
• Display the highest standards of guest service, setting guest services standards to welcome guests in a polite, gracious, and enthusiastic manner; always paying attention and anticipating the needs of the business
• Oversee guest service issues, offering recommendations and options to ensure guest satisfaction
• Initiates any disciplinary action deemed necessary and maintain proper documentation of store leadership and staff in accordance with Company standards
• Oversee monitoring and execution of daily staff payroll goals, product knowledge, and promotional events
• Adhere to Loss Prevention and inventory control/compliance procedures
• Maintains and ensures excellent visual standards regarding all case lines
• Demonstrate property knowledge of the brand/lifestyle
• Ensuring regular trainings are delivered to Members on all new collection pieces
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor’s degree in business administration, hospitality, or related field and/or equivalent combination of education and experience
• Five (5) years of operational management preferred
• Experience in logistics and operations management preferred
• Strong knowledge or willingness to learn about all aspects of athletes, their careers, personal lives and their legacies
• Strong management skills, logistics and operational competencies
• Passion for delivering engaging and memorable guest experiences
• Excellent interpersonal skills supporting a cohesive (team) member environment.
• Poised and professional demeanor with a heightened focus around delivering exceptional guest experiences and building community outreach relationships
• Proficient in Microsoft Office Suite or similar software and ability to operate general office equipment
• Excellent guest service skills
• Excellent organizational skills; being able to function under time constraints and deadlines with attention to detail
• Maintains knowledge of local competition and general industry trends
• Full understanding of store operations
• Excellent organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to effectively communicate with guests, peers and management
• Ability to multi-task, while maintaining attention to guests and remaining flexible to the needs of the business. 
• Ability to work as part of a team and take initiative, problem solve, work independent of direct supervision.
• Ability to maintain confidential information
• Must be willing and able to work a flexible schedule that meets the needs of the business, which may include nights, weekends, and holidays
• Work in a fast-paced, busy, and somewhat stressful environment

SUPERVISORY RESPONSIBILITIES         

This position will supervise all positions within the retail department.

DIVERSITY COMMITMENT 

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect. 

CERTIFICATES, LICENSES, REGISTRATIONS

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.

The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

PAY TRANSPARENCY 

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.

In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.

SALARY

$110000 per year - $140000 per year