POSITION OVERVIEW

As a Food Server at our distinguished luxury resort and casino, you will be an integral part of providing exceptional dining experiences to our esteemed guests. Your role involves delivering impeccable service, showcasing menu expertise, and creating a warm and memorable atmosphere in our world-class dining venues.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Welcome guests with a warm and professional demeanor, escort them to their tables, and create a positive first impression
• Provide attentive and personalized service, taking orders accurately and efficiently, and responding promptly to guest requests and inquiries
• Demonstrate an in-depth understanding of the menu, including ingredients, preparation methods, and daily specials, to assist guests in making informed choices
• Offer recommendations for beverages, appetizers, main courses, and desserts to enhance the dining experience
• Collaborate with the kitchen staff to ensure timely preparation and delivery of meals to guests, maintaining appropriate pacing for an enjoyable dining experience
• Communicate any special requests, allergies, or dietary restrictions to the kitchen team
• Present a diverse range of beverages, including alcoholic and non-alcoholic options, with an emphasis on quality and presentation
• Adhere to responsible alcohol service guidelines and verify the legal drinking age of guests when serving alcoholic beverages
• Maintain cleanliness and organization of tables, chairs, and dining areas, promptly clearing empty dishes, glassware, and utensils
• Set tables with appropriate silverware, glassware, and linens according to established standards
• Regularly check with guests to ensure their satisfaction with the food and service, addressing any concerns or requests promptly and professionally
• Resolve any guest issues or complaints effectively, escalating matters when necessary
• Present bills accurately and professionally to guests, handle payment transactions securely, and provide excellent customer service during the payment process
• Work in harmony with kitchen staff, bartenders, and fellow servers to ensure seamless service and a cohesive dining experience
• Assist colleagues during peak times and support team members as needed
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High school diploma or equivalent required
• Experience as a server in an upscale restaurant or luxury hospitality setting is preferred
• Knowledge of wine and beverage service 
• Excellent communication and interpersonal skills, with a friendly and engaging demeanor
• Strong attention to detail, time management, and multitasking abilities in a fast-paced environment
• Professional appearance and grooming standards in line with the resort's image
• Basic math skills for accurate order taking and billing
• Familiarity with point-of-sale (POS) systems is a plus
• Exceptional interpersonal skills and a genuine passion for providing top-notch customer service
• Present a polished and well-groomed appearance, adhering to the restaurant's dress code and service standards
• Ability to thrive in a fast-paced environment, handling multiple tasks and guest interactions during busy periods
• Capable of standing for extended periods and lifting trays with food and beverages
• Familiarity with food safety regulations and best practices to ensure a safe dining environment
• Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
• Work in a fast-paced, busy, and somewhat stressful environment

SUPERVISORY RESPONSIBILITIES    

This position does not have supervisory responsibilities.

DIVERSITY COMMITMENT 

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.  

CERTIFICATES, LICENSES, REGISTRATIONS

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.

The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

PAY TRANSPARENCY 

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.

In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.

SALARY

$15.48 per year