POSITION OVERVIEW

The Fontainebleau Rewards Coordinator role will assist in the daily operations for the Fontainebleau Rewards loyalty desk; including but not limited to, email and phone inquiries, inventory control, and training. This position will require exceptional organizational skills and be able to multitask accordingly.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary: 

• Answer incoming calls from Fontainebleau Rewards guests, addressing their inquiries, concerns, and requests promptly and professionally. 
• Monitor and maintain the Fontainebleau Rewards Inquiries inbox and address all inquiries, concerns, and requests promptly and professionally. 
• Complete manual adjustments for Fontainebleau Rewards as needed for non-gaming spend such as food and beverage outlet, spa and hotel charges.   
• Be the point of contact for Fontainebleau Rewards onboarding and training for internal members and supporting departments.   
• Collaborate with other resort departments such as Casino VIP Services, food and beverage, and Spa and Salon to ensure all needs are met.  
• Assist in monitoring department member scheduling.  
• Assist in conducting audits for the Fontainebleau Rewards department.  
• Assist in running reports from gaming system and organize material for Fontainebleau Rewards Leadership.  
• Maintain department inventory such as rewards cards, brochures, Fontainebleau Rewards supplies.   
• Ability to organize and coordinate many projects simultaneously. 
• Work closely with other departments to ensure the VIP guest experience is coordinated and seamless across touchpoints. 

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.  High school diploma or equivalent required 

• Previous experience in a high-end hospitality or customer service role, preferably within a casino or luxury resort setting. 
• Excellent communication skills, both written and verbal. 
• Strong problem-solving abilities and attention to detail. 
• Must have strong computer skills and multitask accordingly.  
• Ability to maintain professionalism and poise under pressure. 
• Flexibility to work various shifts, including nights, weekends, and holidays. 
• A passion for delivering exceptional guest experiences. 
• Must be able to work in close quarters. 
• Must be able to work in a high stress environment. 
• Must be able to sit for long periods of time and be computer literate. 
• Knowledge of HMS and Konami gaming system a plus.  

SUPERVISORY RESPONSIBILITIES                  

This position N/A 

DIVERSITY COMMITMENT 

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.   

CERTIFICATES, LICENSES, REGISTRATIONS

Member must be able to qualify for licenses and permits required by federal, state, and local regulations. 

LANGUAGE SKILLS  

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. 

REASONING ABILITY  

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 

PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by a member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision. 

The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a member encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. 

Member could be exposed to an environment containing unrestricted secondhand tobacco smoke. 

PAY TRANSPARENCY 

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment. 

In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.